HQG Privacy Policy
Last Updated: September 9, 2026
At HQG (“HQG,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use https://hqgshop.com/ (the “Website”), purchase our products, create an account, communicate with us, or otherwise use our services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with our Website and Services.
1.1 Information You Provide to Us
When you use our Services, you may provide us with information such as:
- Name
- Email address
- Billing address
- Shipping address
- Telephone number
- Account username and password
- Order information
- Products purchased
- Payment-related information
- Customer service communications
- Product reviews and other information you voluntarily submit
- Any other information you choose to provide to us
We do not directly store complete credit card numbers when payments are processed through third-party payment providers. Payment information may be processed by third-party payment processors in accordance with their own privacy policies and security practices.
1.2 Information We Collect Automatically
When you visit our Website, we may automatically collect certain technical and usage information, including:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Referring website
- Pages visited
- Products viewed
- Links clicked
- Date and time of visits
- General Website usage information
- Cookies and similar technologies
This information may be used to operate, maintain, secure, analyze, and improve our Website and Services.
1.3 Information from Third Parties
We may receive information from third-party service providers that support our business, including:
- Payment processors
- Shipping and fulfillment providers
- Analytics providers
- Advertising and marketing providers
- Hosting and infrastructure providers
- Customer support providers
- Security and fraud prevention providers
- Social media and platform providers
Information received from third parties will be handled in accordance with this Privacy Policy and applicable laws.
2. How We Use Personal Information
We may use personal information for the following purposes:
Providing Our Services
We may use your information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Manage customer accounts
- Provide customer support
- Process returns, refunds, and exchanges
- Send order confirmations and transaction-related communications
- Provide products and services requested by you
Website Operation and Improvement
We may use information to:
- Operate and maintain our Website
- Improve Website functionality
- Understand how visitors use our Website
- Analyze Website performance
- Develop new products and services
- Troubleshoot technical problems
- Personalize your experience
Security and Fraud Prevention
We may use information to:
- Detect and prevent fraud
- Detect unauthorized activity
- Protect our Website and Services
- Investigate security incidents
- Protect our customers, business, and other users
Marketing and Advertising
Where permitted by applicable law, we may use information to:
- Send promotional communications
- Provide information about products and offers
- Measure advertising performance
- Improve marketing campaigns
- Display relevant advertisements
You may opt out of certain marketing communications by following the unsubscribe instructions in the relevant communication or contacting us.
3. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve our Website.
Cookies may allow us to:
- Remember your preferences
- Keep items in your shopping cart
- Maintain your login session
- Understand Website usage
- Analyze traffic
- Improve Website performance
- Support advertising and marketing activities
You may configure your browser to reject or delete cookies. However, disabling certain cookies may affect the functionality of the Website.
Third-party services used on our Website may also use cookies or similar technologies in accordance with their own privacy policies.
4. How We Share Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.
These third parties may include:
Service Providers
We may share information with service providers that assist us with:
- Website hosting
- Cloud infrastructure
- Payment processing
- Shipping and fulfillment
- Customer support
- Website analytics
- Security
- Fraud prevention
- Marketing
- Advertising
- Email delivery
- Technical services
These providers are authorized to process information only as necessary to provide services to us or as otherwise permitted by law.
Business and Advertising Partners
Where permitted by law, we may share certain information with business, marketing, and advertising partners to provide, measure, and improve advertising and marketing activities.
Legal Requirements
We may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to legal requests
- Respond to subpoenas or court orders
- Protect our legal rights
- Prevent fraud or illegal activity
- Protect the safety of our customers or others
- Investigate security incidents
Business Transfers
If HQG is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.
5. Pinterest Integration and Pinterest API
Our Website may use Pinterest services and the Pinterest API to support our business’s Pinterest presence.
In particular, HQG may use the Pinterest API to automatically publish product-related content from our Website to our Pinterest business account.
This may include:
- Product images
- Product videos
- Product titles
- Product descriptions
- Product page URLs
- Pinterest Pins
- Pinterest Boards
- Pinterest account information necessary to operate the integration
The Pinterest integration is intended for our own business use to publish and manage organic content associated with our products.
When we connect our Pinterest account to our application, Pinterest may provide information necessary for authentication and API functionality, such as account information, access permissions, Boards, and Pins.
We use this information only for the purposes necessary to operate the Pinterest integration and related business functions.
We do not request or store your Pinterest password.
Authentication with Pinterest is handled through Pinterest’s authorization system.
Pinterest API information is processed in accordance with the permissions granted to our application and applicable Pinterest policies.
For more information about how Pinterest handles information, please review Pinterest’s own privacy policy.
6. Third-Party Services and Links
Our Website may contain links to third-party websites, services, or platforms.
These third parties may include:
- Payment providers
- Shipping providers
- Social media platforms
- Analytics services
- Advertising platforms
- Other business service providers
We are not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
7. Payment Information
Payments made through our Website may be processed by third-party payment providers.
Depending on the payment method you choose, your payment information may be collected and processed directly by the relevant payment provider.
We do not intentionally store complete payment card numbers on our own servers.
Payment providers may process your information in accordance with their own privacy policies, terms, and security practices.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we retain information depends on factors such as:
- The purpose for which the information was collected
- Our business requirements
- Legal and regulatory requirements
- Accounting and tax requirements
- Dispute resolution
- Fraud prevention
- Security requirements
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure.
Therefore, we cannot guarantee absolute security of personal information.
10. International Data Transfers
HQG may use service providers located in countries other than the country where you live.
As a result, your personal information may be processed or stored in other countries.
Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.
11. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request information about how your personal information is used
- Request information about certain disclosures of personal information
- Object to certain processing activities
- Request restriction of certain processing activities
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
To exercise applicable privacy rights, please contact us using the contact information below.
We may need to verify your identity before completing certain requests.
12. California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws.
Depending on the circumstances and applicable law, California residents may have rights relating to:
- Accessing personal information
- Correcting inaccurate personal information
- Deleting personal information
- Receiving information about categories of personal information collected
- Receiving information about categories of sources and purposes of collection
- Information about certain disclosures of personal information
- Opting out of certain forms of targeted advertising or sharing
We will process verified privacy requests in accordance with applicable California law.
To submit a privacy request, contact us at:
Email: hqg@hqgshop.com
We will not discriminate against you for exercising privacy rights available to you under applicable law.
13. European Economic Area, United Kingdom, and Other Applicable Privacy Rights
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that provides similar privacy rights, you may have rights regarding your personal information under applicable data protection laws.
Depending on applicable law, these rights may include:
- Access
- Correction
- Deletion
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
Where required by applicable law, you may also have the right to lodge a complaint with your local data protection authority.
14. Children’s Privacy
Our Website and Services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information.
Where a higher minimum age applies under local law, we will comply with the applicable requirement.
15. User-Generated Content
Our Website may allow users to submit product reviews, comments, or other content.
If you voluntarily submit information to a public area of our Website, that information may become publicly accessible.
Please do not submit personal information that you do not want to make publicly available.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to periodically review this Privacy Policy for the latest information about our privacy practices.
17. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.
HQG
Website: https://hqgshop.com/
Privacy / Support Email: hqg@hqgshop.com
